Forever Homecare in Burnham rated inadequate by CQC after inspection

A CARE home has been put into special measures after being rated as ‘inadequate’ by government healthcare inspectors.

Forever Homecare in Burnham, Buckinghamshire, received the Care Quality Commission’s (CQC) lowest possible rating and its service was judged not to be safe, effective or well-led after a February inspection.

CQC examiners found those living at the care home, on Burnham High Street, were “receiving poor care” because medicines were not managed properly, staff arrived late and left their shifts early.

The report also found that residents were not “treated with dignity” when being dressed.

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In one instance during the inspection, the CQC reported residents were not safeguarded from abuse or risks, including infection control risks in relation to COVID-19.

Elderly resident

Elderly resident

On other occasions, family members claimed items were being left out of reach for residents to get to.

Forever Homecare in Burnham was last inspected in August 2017 and was rated as Good.

Since then, inspectors visited the care home after receiving concerns in relation to the overall management and management of medicines.

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Rebecca Bauers, CQC’s head of inspection for Adult Social Care, said: “Our inspectors found that Forever Homecare was not providing people with safe care and treatment. They were not safeguarded from abuse or risks, including infection control risks in relation to COVID-19. Safe medicine practices were not followed, and accidents and incidents were not effectively managed. There was also no evidence of learning following an incident, to prevent reoccurance.

“We have issued the provider with a warning notice and placed the service in special measures, which means we will keep it under review and re-inspect within six months to check for improvements. We have requested an action plan from the provider outlining what they will do to improve standards of quality and safety.”

The CQC says if “sufficient improvements” are not made, it will move to stop the care home from operating.

Slough Observer | News